Privacy Policy

Clubhouse Casino respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or use our services. By creating an account or using our platform, you agree to the practices described in this policy.

We operate under strict regulatory requirements and maintain high standards for data protection. This policy applies to all users of our gaming platform, regardless of location, and covers both registered players and visitors to our website.

We collect several types of information to provide and improve our services:

• Account Information: Name, email address, date of birth, phone number, and residential address when you register
• Identity Verification: Government-issued identification documents, proof of address, and payment method verification as required by anti-money laundering regulations
• Financial Data: Payment card details, bank account information, transaction history, and deposit/withdrawal records
• Gaming Activity: Game preferences, betting patterns, session duration, and gameplay statistics
• Technical Information: IP address, device type, browser information, operating system, and connection data
• Communications: Customer support interactions, chat messages, and any correspondence with our team

Your personal data serves multiple essential purposes within our operations. We process your information to create and maintain your gaming account, verify your identity in compliance with regulatory requirements, and facilitate secure financial transactions including deposits and withdrawals.

We analyze gaming patterns to detect suspicious activity and ensure responsible gambling practices. Your data helps us personalize your experience by recommending games and promotions that match your preferences. We also use your information to communicate important account updates, promotional offers, and regulatory notices.

Customer support relies on your data to resolve inquiries efficiently and maintain service quality. Additionally, we process information for legal compliance, including reporting obligations to our licensing authority and maintaining records as required by gambling regulations.

Under GDPR and applicable data protection laws, we process your personal information based on several legal grounds. Contract performance allows us to provide gaming services, process payments, and maintain your account as agreed in our terms of service.

Legal compliance requires us to verify customer identity, prevent money laundering, maintain transaction records, and report to regulatory bodies. Our legitimate interests include fraud prevention, security monitoring, service improvement, and direct marketing to existing customers.

Where required, we obtain your explicit consent for specific processing activities such as promotional communications or optional data collection.

Clubhouse Casino shares your information only when necessary and appropriate. We work with trusted third-party service providers including payment processors, identity verification services, and technical support companies who assist in delivering our services under strict confidentiality agreements.

Regulatory authorities may receive your data as required by gambling licenses and anti-money laundering laws. We disclose information to law enforcement agencies when legally obligated or to protect our rights and those of our users.

In the event of a business merger, acquisition, or sale, your data may transfer to the new entity under equivalent privacy protections. We never sell your personal information to third parties for marketing purposes.

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our systems use industry-standard encryption protocols for data transmission and storage, including SSL certificates for all web communications.

Access to personal data is restricted to authorized personnel who require it for their job functions. We maintain regular security audits, vulnerability assessments, and staff training programs to ensure ongoing protection of your information.

While we employ strong security practices, no system is completely immune to threats. We encourage users to maintain secure passwords and report any suspicious account activity immediately.

You have significant control over your personal information. You may access your data to review what information we hold about you, request corrections to inaccurate or incomplete data, and delete your account subject to our record-keeping obligations.

You can restrict certain processing activities, object to direct marketing communications, and request data portability to transfer your information to another service provider. Where we rely on consent for processing, you may withdraw it at any time.

To exercise these rights, contact our privacy team using the details provided below. We respond to valid requests within one month and may require identity verification for security purposes.

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. Essential cookies enable core functionality like account login and security features. Performance cookies help us understand how visitors interact with our site to improve user experience.

Marketing cookies allow us to display relevant advertisements and measure campaign effectiveness. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit website functionality.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Active account data remains accessible while your account is open and for a reasonable period after closure to handle any outstanding issues.

Regulatory requirements mandate that we preserve certain records, including transaction data and identity verification documents, for specified periods even after account closure. We securely delete information when retention periods expire and no legal obligations require continued storage.

Your personal data may be transferred to and processed in countries outside your residence jurisdiction. We ensure adequate protection for international transfers through approved mechanisms such as Standard Contractual Clauses or adequacy decisions from relevant data protection authorities.

All international transfers maintain equivalent privacy protections regardless of destination country.

Clubhouse Casino strictly prohibits underage gambling. We do not knowingly collect personal information from individuals under 18 years of age or the legal gambling age in their jurisdiction, whichever is higher. If we discover that we have inadvertently collected such information, we will delete it immediately.

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Significant changes will be communicated through email notification or prominent website notices. Continued use of our services after policy updates constitutes acceptance of the revised terms.

For questions about this Privacy Policy or to exercise your privacy rights, contact our Data Protection Officer through our customer support system or email our privacy team directly. We are committed to addressing your concerns promptly and transparently.