KYC and Verification

At Clubhouse Casino, verifying your identity is a cornerstone of our commitment to security, integrity, and responsible gaming. This process, known as Know Your Customer (KYC), is not merely a formality, it is a crucial step to protect both our players and our operations. By confirming who you are, we can prevent fraud, deter money laundering, and ensure that only eligible individuals participate in our games. This commitment helps us maintain a safe and fair environment for everyone at Clubhouse Casino.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. It involves collecting and scrutinising specific personal documentation. This practice is a legal requirement for licensed gambling operators like Clubhouse Casino, mandated by regulatory bodies to combat financial crime, such as money laundering and terrorist financing. It also ensures compliance with age restrictions and promotes responsible gaming practices.

Verification is an ongoing process that may be triggered at several points during your relationship with Clubhouse Casino:

• Upon Registration: Initial verification may occur shortly after you create your account.
• Before Your First Withdrawal: To comply with anti-money laundering regulations, we typically require full verification before processing your first withdrawal request.
• Cumulative Deposits/Withdrawals: If your total deposits or withdrawals reach a certain threshold, further verification may be requested.
• Suspicious Activity: Any activity deemed unusual or potentially fraudulent will trigger an immediate verification request.
• Periodic Reviews: We conduct periodic reviews of customer accounts, which may necessitate updated documentation.
• Changes to Account Information: If you update key personal details, such as your address, we may ask for re-verification.

To complete the verification process, Clubhouse Casino may request a range of documents. These typically fall into categories such as proof of identity, proof of address, and proof of payment method. The specific documents required can vary based on your jurisdiction, the payment methods used, and the level of risk associated with your account.

To confirm your identity, we require a clear, legible copy of a valid government-issued identification document. This document must clearly show your full name, date of birth, photograph, and an expiry date that has not passed. Acceptable forms of identification include:

• Passport (recommended, as it contains all necessary information)
• National ID Card
• Driver's Licence

The document must be current and not expired. We may require both the front and back of the document.

To verify your residential address, we require a document issued within the last three months that clearly displays your full name and current address. Please ensure the document is not older than 90 days from the date of issue. Acceptable proofs of address include:

• Utility Bill (e.g., electricity, water, gas, internet, landline phone bill)
• Bank Statement or Credit Card Statement
• Government-issued letter or tax statement

Mobile phone bills are generally not accepted as proof of address. The document must be in your name and match the address registered on your Clubhouse Casino account.

To ensure the security of financial transactions and prevent unauthorised use, we also verify the payment methods you use to deposit and withdraw funds. The specific documentation required depends on the payment method:

• Credit/Debit Cards: We may ask for a copy of the front and back of the card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. The card must display your name, the first six and last four digits of the card number, and the expiry date.
• E-Wallets (e.g., Skrill, Neteller): A screenshot of your e-wallet account profile page, clearly showing your name and the associated email address or account ID, may be requested.
• Bank Transfers: A copy of a bank statement showing your name, account number, and the bank's logo may be required. Transaction details can be redacted.

All payment methods used must be registered in your name.

In certain circumstances, particularly for larger transactions or if regulatory requirements dictate, Clubhouse Casino may be obliged to request information regarding your Source of Funds (SOF) or Source of Wealth (SOW). This forms part of our Enhanced Due Diligence (EDD) process. This is a measure to comply with anti-money laundering regulations and ensure responsible gaming. Documents that may be requested include:

• Bank statements showing the origin of funds.
• Payslips or employment contracts.
• Proof of inheritance, sale of property, or other significant financial events.

All information provided for SOF/SOW will be treated with the utmost confidentiality and used solely for compliance purposes.

Once you submit your documents, our dedicated security team reviews them. We aim to complete the verification process as quickly as possible. Typically, document verification takes between 24 and 72 hours, though this can vary depending on the clarity of the documents provided and the volume of requests. You will be notified via email or through your Clubhouse Casino account once your documents have been reviewed and your account status updated. If further information is needed, we will contact you promptly.

At Clubhouse Casino, we take the security and privacy of your personal information very seriously. All documents you submit are stored securely using advanced encryption technologies and are accessible only to authorised personnel for verification purposes. We comply with all relevant data protection regulations, including the General Data Protection Regulation (GDPR). Your data will not be shared with third parties unless legally required by our licensing authority or other regulatory bodies. For more details, please refer to our Privacy Policy.

Clubhouse Casino operates under strict anti-money laundering (AML) policies and procedures, as mandated by our licensing authority. Our KYC and verification processes are integral to these policies. We are committed to preventing our services from being used for illicit activities, such as money laundering or terrorist financing. This includes monitoring transactions, reporting suspicious activities to the relevant authorities, and maintaining detailed records of customer identification. Your cooperation in the verification process directly supports these critical compliance efforts.

Gambling is strictly prohibited for individuals under the legal age of 18 (or the legal age of majority in your jurisdiction, if higher). Age verification is a fundamental part of our KYC process at Clubhouse Casino. By verifying your identity and date of birth, we ensure that minors are prevented from accessing our platform. Any accounts found to belong to underage individuals will be immediately closed, and any winnings forfeited. We are committed to protecting vulnerable individuals and promoting responsible gaming.

While we strive for efficient verification, delays can occur. Common reasons for delays include unclear or expired documents, documents that do not meet our requirements, or discrepancies between the information provided and your registered account details. If your verification is unsuccessful, we will inform you of the reasons and guide you on how to resubmit correct documentation. Failure to complete verification within a reasonable timeframe may result in restrictions on your account, including the inability to deposit, withdraw, or play games, and in some cases, account closure.

If you have any questions about the KYC and verification process, or if you require assistance with submitting your documents, our dedicated customer support team is here to help. You can reach us via live chat, email, or by consulting our comprehensive FAQ section. We are committed to making this process as straightforward as possible for all Clubhouse Casino players and will provide clear guidance every step of the way.