Privacy Policy

Welcome to Clubhouse Casino. This Privacy Policy outlines how Clubhouse Casino collects, uses, maintains, and discloses information collected from users (each, a "User") of the clubhousecasino.com website ("Site") and all products and services offered by Clubhouse Casino. We are committed to protecting your privacy and ensuring the security of your personal data. This policy applies to the Site and all products and services offered by Clubhouse Casino.

By using the Clubhouse Casino services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Clubhouse Casino collects various types of information to provide and improve our services to you. This includes:

• Personal Identification Information: We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place a bet, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. This information may include your name, email address, mailing address, phone number, date of birth, and payment details.
• Technical Information: We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
• Usage Data: We collect information about how you use our services, including your betting history, game play, log files, and interaction with our customer support. This helps us understand your preferences and improve your experience at Clubhouse Casino.
• Communication Data: When you communicate with us, whether through email, live chat, or other channels, we collect the content of these communications. This helps us address your inquiries and improve our customer service.
• Verification Data: To comply with our legal and regulatory obligations, particularly those related to anti-money laundering (AML) and know-your-customer (KYC) requirements, we may request and collect documents such as copies of identification, proof of address, and source of funds.

Clubhouse Casino uses the collected information for various purposes, primarily to provide and enhance our services, and to comply with legal obligations:

• To Process Transactions: We use the information you provide to process your deposits, withdrawals, and betting activities.
• To Manage Your Account: Your personal data is essential for setting up, maintaining, and managing your Clubhouse Casino account.
• To Improve Customer Service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. This allows us to tailor our offerings.
• To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their orders. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
• For Marketing and Promotional Purposes: With your consent, we may use your information to send you promotional materials, offers, and news about Clubhouse Casino services that may be of interest to you.
• For Security and Fraud Prevention: We use your data to detect, prevent, and investigate fraudulent or illegal activities, ensuring a safe and secure environment for all Users.
• To Comply with Legal and Regulatory Obligations: We process your data to meet our legal obligations, including those related to licensing, responsible gambling, and anti-money laundering.

Clubhouse Casino processes your personal data based on several legal grounds, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR):

• Contractual Necessity: Processing your data is necessary for the performance of the contract between you and Clubhouse Casino, specifically to provide you with our gaming services and manage your account.
• Legal Obligation: We process your data to comply with legal and regulatory obligations to which Clubhouse Casino is subject, such as anti-money laundering (AML) laws, responsible gambling regulations, and licensing requirements.
• Legitimate Interests: We may process your data where it is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms. This includes purposes such as improving our services, preventing fraud, ensuring network and information security, and direct marketing (where permitted by law).
• Consent: In certain situations, we may rely on your explicit consent to process specific types of personal data, especially for marketing communications or when required by law. You have the right to withdraw your consent at any time.

Clubhouse Casino takes your privacy seriously and will only share your data in specific, limited circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors, IT support, customer service platforms, and marketing agencies. These providers are contractually bound to protect your data and use it only for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Authorities: We may disclose your personal data to regulatory bodies, licensing authorities, law enforcement agencies, or other governmental organizations when required by law or to comply with a legal obligation, such as AML/KYC checks.
• Fraud Prevention and Security: We may share information with organizations involved in fraud prevention and risk management to protect Clubhouse Casino and its Users from illegal activities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will ensure that the new entity adheres to this Privacy Policy.
• With Your Consent: We may share your information with third parties when we have obtained your explicit consent to do so.

We do not sell, trade, or rent Users' personal identification information to others.

Clubhouse Casino adopts appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

Our Site is secured using SSL (Secure Socket Layer) technology, ensuring that all data transmitted between your browser and our servers is encrypted. We implement industry-standard security protocols and regularly review our security practices to ensure your data remains protected. Access to your personal data is restricted to authorized personnel only, who are bound by strict confidentiality obligations.

As a User of Clubhouse Casino, you have certain rights regarding your personal data, in accordance with applicable data protection laws:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You can request that any inaccurate or incomplete personal data we hold about you be corrected.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

Our Site may use "cookies" to enhance User experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

Cookies are small text files stored on your device that help us remember your preferences, analyze site usage, and provide personalized content. Clubhouse Casino uses both session cookies (which are deleted when you close your browser) and persistent cookies (which remain on your device for a set period). We also use third-party cookies for analytics and advertising purposes. By using our Site, you consent to the use of cookies as described in this policy.

Clubhouse Casino retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by various factors, including:

• Legal and Regulatory Obligations: We are required to retain certain data for specific periods to comply with anti-money laundering laws, gambling regulations, and tax laws. This typically includes transaction records and identity verification documents.
• Contractual Obligations: We retain data as long as you have an active account with Clubhouse Casino to provide you with our services.
• Dispute Resolution: Data may be retained for longer periods if there is a pending legal claim or dispute.
• Legitimate Business Interests: We may retain data for a reasonable period for our legitimate business interests, such as fraud prevention, security, and improving our services.

Once the retention period expires, your personal data will be securely deleted or anonymized.

Clubhouse Casino operates internationally, and as such, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same level of data protection laws. When we transfer your personal data internationally, we take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection for personal data by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission, which provide contractual obligations for the protection of personal data.
• Relying on your explicit consent for specific transfers.

By using Clubhouse Casino services, you acknowledge and agree to such transfers.

Clubhouse Casino services are not intended for individuals under the legal gambling age in their respective jurisdiction, which is typically 18 years or older. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information as quickly as possible. If you believe that a child has provided us with personal data, please contact us immediately.

Clubhouse Casino has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Clubhouse Casino
Email: [email protected]

This document was last updated on 26th October 2023.