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Responsible Gambling

Our Commitment to Safer Gambling

At Clubhouse Casino, we believe that gambling should be an enjoyable and entertaining activity. For the vast majority of our players, this is precisely what it is. However, we recognise that for a small number of individuals, gambling can transition from a harmless pastime to a serious problem. Our commitment to responsible gaming is fundamental to our operations and reflects our dedication to player welfare. We strive to create a safe and secure environment where players can enjoy our games without undue risk. This policy outlines the measures and tools Clubhouse Casino provides to help you maintain control and offers guidance on how to identify and address potential issues. We are regulated by our licensing authority, and we adhere strictly to their guidelines regarding responsible gaming practices.

Recognising the Signs of Problem Gambling

Problem gambling is a progressive addiction characterised by an increasing preoccupation with gambling and a need to bet more money more frequently. It can lead to severe personal, financial, and social consequences. It is important to be aware of the signs, both in yourself and in those around you. These signs might include:
  • Spending more money and time on gambling than you can afford.
  • Gambling to escape from problems or feelings of anxiety, depression, or loneliness.
  • Trying to win back losses, often by increasing stakes.
  • Feeling restless or irritable when trying to cut down or stop gambling.
  • Lying to family members or others to conceal the extent of gambling involvement.
  • Jeopardising or losing a significant relationship, job, or educational or career opportunity because of gambling.
  • Relying on others to provide money to relieve a desperate financial situation caused by gambling.
If you or someone you know exhibits several of these behaviours, it may be a sign of a gambling problem.

Keeping Gambling Fun and Under Control

Maintaining control over your gambling habits is key to ensuring it remains a source of entertainment. Clubhouse Casino encourages all players to adopt sensible gambling practices. Consider the following advice:
  • Gamble for entertainment, not as a way to make money.
  • Set strict limits on the amount of money and time you spend gambling, and stick to them.
  • Never gamble with money you cannot afford to lose.
  • Avoid chasing losses, as this often leads to further financial difficulties.
  • Balance gambling with other leisure activities and interests.
  • Do not gamble when you are feeling stressed, upset, or under the influence of alcohol or drugs.
  • Take regular breaks during your gaming sessions.
By following these guidelines, you can help ensure your experience at Clubhouse Casino remains positive and controlled.

Setting Deposit, Loss, and Wager Limits

Clubhouse Casino provides you with the tools to proactively manage your gambling activity. Within your account settings, you can establish various limits to help you stay within your budget and comfort zone.
  • Deposit Limits: You can set a maximum amount of money you are allowed to deposit into your Clubhouse Casino account over a specified period, such as daily, weekly, or monthly. Once this limit is reached, you will not be able to deposit further funds until the period resets.
  • Loss Limits: This feature allows you to set a maximum amount of money you are willing to lose within a specific timeframe. If your net losses (winnings minus stakes) reach this threshold, you will be prevented from placing further bets until the limit period expires.
  • Wager Limits: You can define a maximum total amount you are willing to wager over a daily, weekly, or monthly period. This helps control the overall volume of your betting activity.
These limits can be adjusted at any time. Any request to decrease a limit will take effect immediately. However, any request to increase or remove a limit will involve a cooling-off period before it becomes active, allowing you time to reconsider your decision.

Time-Outs and Cool-Off Periods

If you feel you need a short break from gambling, Clubhouse Casino offers Time-Out options. This feature allows you to temporarily suspend your account for a defined period, typically ranging from 24 hours to several weeks. During a Time-Out, you will not be able to log in, deposit, or gamble on our site. This is a useful tool if you feel your gambling is becoming a little too frequent or intense, and you need a brief period to regain perspective without committing to a full self-exclusion. Your account will automatically reactivate once the selected period has elapsed.

Self-Exclusion Options

For players who feel they need a more substantial break from gambling, or who are concerned about developing a gambling problem, Clubhouse Casino offers a robust self-exclusion program. Self-exclusion allows you to voluntarily close your account for a longer, predetermined period, typically six months, one year, three years, or five years. During a self-exclusion period:
  • Your Clubhouse Casino account will be immediately closed.
  • You will be prevented from accessing any of our gambling services.
  • We will take all reasonable steps to ensure you do not receive any marketing materials from us.
  • You will not be able to re-open your account until the chosen self-exclusion period has fully expired.
To initiate a self-exclusion, please contact our customer support team, who will guide you through the process. Once a self-exclusion is set, it cannot be reversed until the full period has passed. This measure is designed to provide a comprehensive barrier to gambling for those who need it most.

Protecting Minors

Clubhouse Casino is strictly committed to preventing underage gambling. Our services are not intended for, and must not be used by, anyone under the legal gambling age in their jurisdiction, which is typically 18 years old. We employ robust age verification procedures during the registration process, requiring users to provide proof of age. We reserve the right to request additional documentation to verify a player's age at any time. Accounts found to belong to minors will be immediately closed, and any winnings will be forfeited. We urge parents and guardians to take responsibility for preventing minors from accessing gambling websites. Consider using filtering software to block access to gambling sites and keep your login details secure.

Reality Checks and Session Reminders

To help you keep track of your time spent gambling, Clubhouse Casino offers "Reality Checks." This feature provides periodic on-screen notifications during your gaming sessions, reminding you how long you have been playing. You can customise the frequency of these reminders to suit your preferences. These pop-up messages will prompt you to consider taking a break, review your activity, or even log out. This simple but effective tool helps you maintain awareness of your session duration and encourages responsible time management.

Taking a Self-Assessment

Understanding your own gambling habits is the first step towards responsible play. Clubhouse Casino encourages you to regularly assess your relationship with gambling. Consider asking yourself the following questions honestly:
  • Do you spend more money or time gambling than you intended?
  • Have you ever lied about your gambling to others?
  • Do you gamble to escape from problems or difficult feelings?
  • Does gambling interfere with your work, studies, or personal life?
  • Do you feel anxious, guilty, or depressed after gambling?
  • Have you tried to cut down or stop gambling without success?
  • Do you borrow money or sell possessions to fund your gambling?
If you answered yes to several of these questions, it may indicate that your gambling is becoming problematic. We encourage you to use the responsible gaming tools available at Clubhouse Casino and to seek external support if you are concerned. Your well-being is our priority.

Getting help

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: United Kingdom

International support (any country)